Privacy Policy

1 Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, password, and profile details
• Freelancer Profiles: Skills, experience, portfolio, hourly rates, and KYC documents
• Client Profiles: Company details, project requirements, and payment information
• Transaction Data: Payment history, escrow records, and invoicing details
• Communications: Messages, support tickets, and dispute records
• Technical Data: IP address, browser type, device information, and usage logs

2 How We Use Your Information

We use collected information to:

• Facilitate transactions between freelancers and clients
• Process payments and maintain escrow records
• Verify user identities through KYC procedures
• Provide customer support and resolve disputes
• Send important notifications about your account and projects
• Improve platform features and user experience
• Ensure compliance with legal obligations
• Prevent fraud and maintain platform security

3 Information Sharing

We share information only in the following circumstances:

• Between Users: Freelancer profiles are visible to clients; client names are shared with hired freelancers
• Payment Processors: Necessary payment details are shared with Stripe and Razorpay for transaction processing
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you explicitly authorize us to share your information

4 Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. KYC documents are stored securely and accessed only by authorized personnel. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5 Data Retention

We retain your information for as long as your account is active or as needed to provide services. Financial records are retained for 7 years to comply with tax and legal requirements. You may request deletion of your data at any time, subject to legal retention requirements.

6 Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a machine-readable format
• Withdraw consent where processing is based on consent

7 Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. See our Cookie Policy for detailed information on how we use cookies and how to manage your preferences.

8 Third-Party Services

The Platform integrates with third-party services including payment processors (Stripe, Razorpay), cloud storage (AWS S3), and email delivery services. These services have their own privacy policies, and we encourage you to review them. We do not sell your personal information to third parties.

9 International Data Transfers

Your data may be processed and stored in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10 Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11 Contact Us

For privacy-related inquiries or to exercise your rights, please contact our support team. We will respond to all requests within 30 days.